FAST SHIPPING, THROUGH TOURLINE EXPRESS.

19:00 hours Service:

Tourline Express will deliver your parcel in all the Peninsular Geography, Andorra and Portugal   before 19:00 hours of the next day since the pick up, this will be like this for province capitals and for that places with a Tourline delegation within a 50 Km. radius. For other places the deliveries will be done next day before 13:00.

Delivery Date will be done if your order is completed before the 14:00 hours, if not it takes one day more.

FARES (VAT included)

(this price has been calculated approximately... the final price depends of the weight of the package)

*If the weight doesn´t overcome 2 Kg.

LOW COST SHIPPING, THROUGH POST OFFICE OF SPAIN.

All the deliveries will be done through   blue parcel, is cheaper than others but it takes more time.

CHARACTERISTICS

- The Parcel goes registered

-The Package is delivered under your sign in your own address.

-In case of absence a note will be let to the customer then the customer needs to pick up the package in the Post Office before 15 days.

DELIVERY DATES.

Península, Baleares, Ceuta and Melilla: de 3 to 5 working days.

Canary Islands: 8 working days.

FARES (VAT included)

(this price has been calculated approximately... the final price depends of the weight of the package)

*If the weight doesn´t overcome 2 Kg.

INTERNATIONAL DELIVERIES

All the deliveries will be done through   Post Office in Spain.

DELIVERY DATES:

Europe:   8 to 10 working days.

Rest of Countries: according to the country.

FARES (VAT included) (these prices have been calculated approximately...the final price depends of the place of arrival)

*Countries that have this Service.

RETURNS.

In case the product has some fault of manufacture(providing that this one should not to its handcrafted character

1.- The customer must communicate it to us in the following 7 days of having received it, by email to ventas@gemsabalorios.com

2.- The customer must to deliver the goods to the next address: Manuel Allende #23, 48010 Bilbao(Vizcaya) Spain (the customer must pay this parcel)

3.- Once received the goods and verified the perfect condition, we will proceed to deliver you another product without charge.

OPCIONAL. If you want to save the shipping cost, you could send us a picture and a description of the fault by email to ventas@gemsabalorios.com , we verified this information and if everything is ok, we will proceed to deliver you the same or similar product without charge on your next order.

If the product is good and you want to change or returns us.

You must to follow the step 1 y 2 of the last paragraph, the difference is that Gems Abalorios will not pay any shipping cost ? Once received the goods and verified the perfect condition, we will proceed to:

a)   the refund of the amount in conformity with the method of payment realized by the client.

b) The deliver of the same or similar product (the customer must pay this parcel)

ADVICES

CHECK YOUR PACKAGE , if you see something wrong or broken, call before 48 hours to Tourline Express, because all Parcels have an assurance. The Phone number is 902 10 33 66. The product must not have been used .

IN CASE OF ANSENCE : A note will be let to the customer to arrange a new date for the delivery, so the customer has to put itself in contact with the Tourline delegation in the note. If the customer is not at the date arranged Tourline will not go for a third . In this case the customer will have to move himself to the tourline delegation to pick up the parcel. To avoid the possible problems due to the absences please if possible put as delivery adress from a place where you know someone is going to be there.

If you want to know the condition of your parcel you must call to Tourline Express directly at 902 10 33 66